FAQ

How strong are your scents? 

Each Linen Vale candle is made with pure essential oils. Our candles produce a strong aroma, which we’d describe as something restorative, natural and plant based. The smell will be pretty strong anywhere it’s used, but will be stronger in smaller rooms. 

Why wooden wicks?

Wood wicks are a natural solution for wicks that don't include zinc or other unwanted burning compounds. They flicker and crackle while they burn and create a feeling of a mini campfire right in your home! 

What's the difference between essential oils and fragrance?

Essential oils are natural concentrated essences derived from plants, bark, roots, seeds, stems, flowers, leaves, fruits, etc. and are usually steamed distilled. Fragrance oils and perfumes are usually made up of synthetic imitations and can have overwhelming smell of birthday cake, or fresh linen, they simply aren't good for you to breath in and they have no therapeutic properties.

Do we do wholesale?

Yes, we would love to fill your store up with Linen Vale candles! We love working with independent shops and boutiques from around the world. Feel free to contact us through our contact form or email us at info@linenvale.com

Where is my order?

Orders are processed and shipped within 1-2 business days. You'll receive an email from us every step of the way. We'll email you once your order is received and again once it ships. Follow the tracking number provided in your shipping email to follow its journey! Need more info? Email us at info@linenvale.com

I'm sending a gift, can you do something special? 

Let us know your order is a gift in the notes section at checkout. If you'd like to include a special note, let us know what to say and we'll write and send a card with your order for you. 

Can I place a large or custom order?  

We'd love to be part of your special plans. For events, weddings and other large or custom orders, please email us at info@linenvale.com 

Can you use these products when pregnant?

Essential oils are powerful, we always recommend that you speak to a doctor first, especially if you have a history of miscarriage or are in the first trimester of pregnancy.  

Why does my candle look frosty?

Frosting is a natural characteristic of soy based candles. Frosting is a way you can tell if a candle is really made with pure, natural soy wax.

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